Call Queue Short Code / Button

[DennyHeack]

Hi,

I'm having some difficulty with the Call Queue
short code. I'm probably overlooking something
but this is all I get when I press the programmed Button:
(when idle, on a call or after i press transfer or hold)

4503131mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,Extn721: DSS SC CallQueue Key Pressed 6
4503131mS CMExtnEvt: Extn721: ProcessShortCode feature=CallQueue id=728

IPO at 8.0(16), tried a 9608 and a 5410 handset.

 

[hairlessupportmonkey]

Button or Shortcode?

Button:
Call Queue


Transfer the call to the target extension if free or busy. If busy, the call is queued to wait for the phone to become free. This is similar to transfer except it allows you to transfer calls to a busy phone.

· Software Level: 1.1+.

· Action: Advanced -> Call -> Call Queue.

· Action Data: User number.

· Default Label: Queue.

Shortcode:

Call Queue


Queue the current call to the destination phone, even when the destination phone is busy. This is the same as a transfer except it allows you to transfer to a busy phone.

· Telephone Number: Target extension number.

· Default Short Code: *33*N#

· Programmable Button Control: Queue

· Software Level: 1.0+.



Example
Below is an example of the short code setup. N represents the extension the caller wishes to queue for. For example, if a user dials *33*201# while connected to a caller, this caller will be queued for extension 201.

· Short Code: *33*N#

· Telephone Number: N

· Feature: CallQueue



ACSS - SME
General Geek

 

[DennyHeack]

I've tried both(!)

using the short code results in a 'denied' on screen. Nothing in monitor.

In the end I'll need the button though....

 

[tlpeter]

Do you use internal twinning?


BAZINGA!

I'm not insane, my mother had me tested!

 

[DennyHeack]

Not on my test users. There are mobility licences in use on other users though.

I'm using monitor with default trace settings. Am I missing a trace option?

 

[tlpeter]

I have seen the query option not working with uses that had internal twinning with a dect phone.


BAZINGA!

I'm not insane, my mother had me tested!