Call Qualification code

[2Bornot2B]

Hi all,

I have a question about an ACD group.
There are some ACD agents that finds the time that the CQ code is available to short.

Is it possible to change the time that the call qualification code is available during or after an conversation?

Thanks in advanced!

Clarence

 

[parnum]

if i remember, you can use CQ at any time during call or in clerical time so there should be plenty of time, if not extend clerical time for agent.

best parnum

 

[2Bornot2B]

Thanks, I've done that but the agents are still complaining!
I think it's between the ears!

 

[program0]

we experienced this. there is nothing to extend CQ beyond the clerical time, however you can input as many CQs as you like during the call/clerical. if you miss one, input it during the next call. works fine and doesnt dilute any CQ stats you retrieve

 

[2Bornot2B]

Thanks!