I have a busy DDI which is answered by Auto Attendant on the VMPro and calls distributed by transfer to relevant groups. I also have a lesser used DDI which requires to be prioritised and is NOT routed via Auto Attendant. I have set prioritisation in Manager but if the 1st call is answered by auto attendant and is being transfered to a group this is taking precedence over the 2nd call which has a higher priority. Any suggestions?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Call Prioritisation through Auto Attendant
- Thread starter sigret
- Start date
Similar threads
- Locked
- Question