call presentation delay difference: caller versus agent hang-up

[inrich]

hi there,

has anyone seen a difference in the call presentation delay (in a call forcing environment on SCCS/CCM) depending on if the caller hangs up, or if the agent hangsup?

I cant imagine how this difference could be effected by the Call Force Delay Timer or After Call Break Timer...

any advice appreciated...

thanks, inrich.

 

[inrich]

actually, thinking about this further, perhaps the timers get reset if the agent hangs up instead of the caller. Thus the next call is delivered without the delay of the after call break timer...

can anyone confirm this?

 

[captaingadget]

You could be right, if the agent disconnects using the "not ready" key, and then goes into "ready" straight away, the timer will definitely be reset.