call pilot

[Scparks]

General delivery mail box will not save password, have to reset everyday? Has anyone ever had this problem?
Thanks

 

[allworxguy]

You sure someone isn't changing it? What is the password expiry for the GDM COS? Set it to zero (never expire).

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM & Allworx
Serving Ottawa and Eastern Ontario since 1990

 

[curlycord]

Does it tell you "password has expired" daily
or
Do you try old password and does not work or states "Mailbox Locked"?

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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Scparks]

It says the mail box is locked , contact admin, I reset it and the next day the new password does not work. Thank you

 

[curlycord]

Could be a hacker trying to get in at night.

Things to try

-make sure you are not using a password like 1234, keep it more complex.
-reboot the voice mail system
-up the password attempts in COS programming, this is not a fix just might make a hacker give up after 5 tries.
-Upgrade to the latest build of 3.1, I think its 31.10.37.22
-do a REINSTALL and program from scratch clear corruption

I would run reports to see mailbox activity to see what going on.


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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca