Call Pilot

[nyjp26]

Hello All Happy St Pats Day
I have a call pilot with a voicemail tree for a certain department. Call comes into the hot line through a did in the switch. It is suppose to go to the the tree option 1 leave message in anither mail box (dn 3333) or just wait and be redirect to an 888-XXX-XXXX number. I can not locate the tree. I believe this is done in promt maintance however iam not familiar with Call Polit. Can someone assist.

 

[bigindian65]

on the CP browser, look at SDNs it will show the number and application associated with it.

Mato' Was'aka

 

[nyjp26]

Not Following you Big but appreciate your input. When I login i have choice to home user system ect.

 

[bigindian65]

under system drop down menu is the Service Directory Numbers

Mato' Was'aka

 

[nyjp26]

Ok I got it i will look at it in the am and get some more input. Thanks

 

[nyjp26]

I have the number however i do not see any programing behind it. I guess I need to build a new tree can anyone assist. I now the tree was built just can not find it Thanks

 

[bigindian65]

that is in Application Builder outside of CP and is installed on PCs

Mato' Was'aka

 

[nyjp26]

I think I am confusing the issue. I have a hot line 888-XXX-XXXX goes direct to a did within location (7788) if this line is not answered they need the phone to go to a menu with 2 option.
option 1 press 1 to leave a voice mail
option 2 press 2 to be routed to another 888-XXX-XXXX number.
Can isimple build within voice mail? if so where can i locate info or get a step by step. Thanks