Call Pilot

[newbietotelephony]

I was just upgraded from Meridian Mail to Call Pilot back in November. Not too long after the upgrade I have had one user keep complaining that she is not getting all their messages and the messages she leaves for other people are not being received. I check it out and seems to be working fine and it will work for around a week after and I will receive another call. I thought it was an operator error issue but the user told me that it works sometimes and other times it does not. Has anyone ever seen this before? I looked at how her mailbox is set up and it is identical to the one that I am using. Any help is greatly appreciated.

 

[telebub]

Next time she has a complaint and can give you a specific example of a message she should have received but didn't, run a session trace from the CallPilot server for that time frame on her mailbox. This will tell you what happened during that timeframe. Go to Start, Programs, CallPilot, System Utilities, and Session Trace (not CP Trace).

Also, as always, are your PEPS up to date?

War Eagle!!