Call Pilot won't transfer calls

[phonebiz]

Option 11C with Call Pilot 1.07. We have set up a CCR tree in application builder, but when the tree is called, no matter what you press, including a dn, it rings once and hangs up. Help!

Thanks,
Steve

 

[mabsar]

Is your call pilot working? I mean when you dial SDN for voice service of call pilot, does it answer?

 

[phonebiz]

Yes, the recorded message answers, but no matter what button you press it rings once and then disconnects.

 

[scubaboy]

There are a few possible reasons you would be getting this result. One would be that you are missing either a PEP on the Call Pilot or a Patch on the PBX. The Call Pilot ports may be miss configured on the PBX or the incorrect port DN information was loaded into the Call Pilot. It could be a design problem with the Application that was built. It could be a mismatch with the DN and the restrictions / permission list. Please post any further detail.

Good Luck, Jason

 

[phonebiz]

Thanks Jason,

The wrong port DNs were loaded on the Call Pilot. This was a used system. We had an issue that required reinstalling the software and apparently when we did that the system reverted to the old DN numbers.

Thanks again,
Steve