Call Pilot Upgrade

[toolbox212121]

We are going to upgrade are Call Pilot server next week and since I've never been involved in it I thought I ask a few questions. I'm not going to be the primary person doing the upgrade, that will be are support company. I've been told that the new version we are going to will not allow us to import the mailboxes from the old server. We are running Release 04.04.04 currently and not sure what release we are being upgraded to but I will find out. I assume its the newest one but I dont like to assume things. Is there a way I can get a excel or text file togeter with info to import the mailboxes that way?

I'm not concerned about the messages I just dont want to spend all night creating the mailboxes from hand. And like I said I will post the new version as soon as I hear back from them. Thanks for any input.

 

[tball1]

If you are staying with callpilot the latest is 5.0 which you can migrate over messages and voicemails boxes

 

[telebub]

tball1 is correct. Upgrading CallPilot Release 4 to Release 5 works great. The Upgrade Wizard in Release 4 performs a backup and you restore that backup to the newly imaged Release 5 server. My recommendation is to use a network backup location, not tape. Your upgrade will go a lot faster. Whoever told you mailboxes couldn't be upgraded told you wrong.