Searching for training cd/dvd on Nortel Call Pilot 4.0 features. Our CEO remembers seeing this product some time ago on line, but doesn't remember where. If you have any knowlege of such an item please let me know.
JFruin,
Check out Global Knowledge. I've seen them at some conferences but have never actually participated in any of their programs. They sure seem to have some cool stuff though.
I have seen a CD for the Call Pilot Reporter but the training for the administration of the system is usually done through a class at Global Knowldege ...
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