Call Pilot Thru Dial

[bugdog]

Here's my problem....incoming call answered by auto attendant, caller uses thru dial to dn xxxx. dn xxxx does not answer it rings 4 times then caller gets reorder tone, call does not go to v-mail.

dn xxxx can answer call if he is at his desk.

internal callers to dn xxxx go to v-mail after 4 rings.

DID calls go to v-mail after 4 rings.

This is a system wide problem....any suggestions are appreceiated.

 

[ipeology]

can you check the restriction permission list of you auto att sdn. maybe it is restricted.

cheers