Call Pilot Service Observe

[billgray]

I'm going to set up a Call Pilot 150 for ACD for a friend's small business. Like it or not, I'm going to have to "figure out" the ACD program onsite. Not a big deal, I have experience w/ Norstar. But can anyone give me a headstart on service observe? Would I just enter a feature code and agent ID?
Thanks

 

[telemarv]

Once you have call center key code entered in the CP it opens up a bunch of new feature codes. I strongly recommend you hire a pro to set up your call center unless you've got lots of time on your hands to read the manual and understand how the call center works.

 

[BagsNYC]

Like telemarv saud, this process gets complicated. I would also suggest a qualified vendor.

The secret of Joy in work is contained in one word- excellence- To know how to do something well is to enjoy it..

 

[billgray]

I can and have programmed Norstars including NAM voicemail and Cinphony but it's been a few years. I've been in telecom for 10 years, it's what I do for a living, designing & programming Avaya Definity call centers of up to 600 seats, Nortel Meridian 1 programming, etc...PRI, DS-3's, you name it...just never set up the call pilot ACD and don't have a manual.
I promise I'm trying to be a snot, just letting you know that I know what I'm doing...thanks much