Call Pilot Problems?

[ccastillo]

We are on Call Pilot V2.2 and we are having intermittent voice mail problems. When a caller from an outside number calls either an agent or non agent and then dials the person's extension, if the agent or non agent is on the other line, instead of always being transferred to the persons voice mail, the caller sometimes hears:

"You have been forwarded to a voicemail system, however the person at 6532 does not subscribe to this service (pause) beep. A valid attendant number has not been specified, your session cannot be completed at this time, goodbye."

Other times the caller is correctly transferred to voice mail? Any suggestions?

Thanks In Advance,

 

[sandyml]

Has the user name on the voicemail box been changed? I have been able to recreate this by just changing the user name. You can either delete and rebuild the box, or a reboot of the Call Pilot usually clears it (drastic, I know). I know, we have all heard that changing the name on Call Pilot doesn't matter...still, I can recreate this by a name change...

 

[janaya]

I am getting the exact same issue, but it's not intermittent.

When a caller comes in, via an application or DID, and the end user is NOT on the phone, the call will ring and then forward no answer to the Call Pilot.

If the end user is on the phone, the caller gets "you have been forwarded..yada..yada..ext. XXXX where XXXX is the original incoming DNIS for the application.

When you were able to recreate the problem, by changing the voicemail box, did the problem resolve itself by outing the box and rebuilding it?

John

 

[unkalary]

If I remember correctly, there is a PEP (patch) for the CallPilot that is suspose to correct that type of problem. I believe the problem is call "memory leak". The memory leak shows up as different problems in different CallPilots. It is in RLS 2.2. You will have to get the PEP from NORTEL or you vendor.

 

[janaya]

That is the same response I have been getting from my fellow techs. I will look for the patch and post the patch number here.

I was told there is now a complete suite of patches for Call Pilot labeled Super Patch 1. It encompasses the patches that come with the installation plus a few more, and this is one of the problems.

I remember this in Meridian Mail and there was a patch for this as well.

Thanks for the response.

John