Call Pilot Password Reset 1

[phonedude06]

I have a client that has Call Pilot 1.07. I need to reset the client password to administer mailboxes and auto attendants for them. I have distributor level access but I do not see the API utility the later versions have in order to reset the password. I have asked this question before and got some really good responses that were not specific enough as to the details of where to go after I access the distributor support tools or when I go through the configuration wizards.
Step by step or NTP references would be great.
Thanks again,
Ben

 

[lretrievers]

This type of information/passwords and how to reset passwords in tools cannot be done on this forum. Your distributor/vendor should be able to help you through this. This is something that is taught in second level support classes at Nortel. It is not "common" knowledge and therefore, is not documented in the NTPs provided with the server.

 

[janeenaj]

CP 1.07 pwd cannot be reset using distributor access. You'll have to contact nortel and have them reset it for you.

 

[rcr3530]

Ben did you got this issue resolve?

 

[RikRodgers]

If you are talking about the standard F983 password, on any system phone on site, (M7310 or better) press F985, 9, password= "resetsmpswd" on the dialpad. The VM will prompt you reset password? press Yes/OK. The administrator password will reset to 0000. (120000, 1020000, 10020000, etc...)