Call Pilot operator?

[wingnutkev]

I have a BCM 400 4.0 where the customer would like to automate the change of operators from a Hunt Group DN to a single DN between the hours of 10 and 12.

I for the life of me cannot think of a way to automate this. They have a DID going straight to the auto attendant which goes into a CCR tree. I can set up the schedule to play a different prompt and specify a different digit for the operator between those hours, but I don't really consider that acceptable because who really listens to a auto attendant greeting when you are just pressing 0 anyway. I've also considered changing the operator DN and using call forwarding to move the calls around but there is no way to automate that, they would have to manually control it.

Any input would appreciated.

 

[cook1082]

Your right can't be done. Greeting table only gives you one attendent.

 

[curlycord]

Just a thought...
Put in 000 as the Atdt DN in Table
The go to F982 and disable Atdnt.

Now people cant press 0 and will be forced to listen to your prompts for assistance.

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curlycord

http://www.curlycord.com

 

[telcodog]

Don't know if this is what you're looking for but try setting up another CCR tree as a home transfer node and in your greeting table adjust your time to suit the hours you're looking for and assign this new CCRR tree that is set to automatically transfer to the different attendant extension number. You could probably use afternoon and evening times if you don't already have different greetings for them.

I just had to set up something similar to send after hours calls off site to a different office in a different time zone then allow the calls to be answered back at the local office at 8 am the next day. Works like a charm. Took me a while to figure it out too.

 

[wingnutkev]

The home transfer node would work if we didn't need any other options on the menu, but they are using a full time auto attendant and have other options other than the operator.

We may use the suggestion of disabling the operator option and forcing another digit to the operator between two ccr trees on a schedule.

 

[wingnutkev]

Only issue is, wouldn't that keep callers from being able to 0 out from mailboxes?

 

[curlycord]

In each mailbox setting on admin side is Target Attendant, set that to the DN you want.
i.e the CEO has theirs pointed to their secratary, not reception.


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curlycord

http://www.curlycord.com

 

[gberger]

Yes if you disable the operator option it will also disable the option in each mailbox.
I guess your idea of assigning a different option to reach the operator(ex:8) is the right one, leave operator option enable and assign the CP dn as your aatendant dn so it will replay the prompt.

 

[telcodog]

gberger and curly, what about the automated time of day issue?

 

[curlycord]

Can you describe more the exact current setup.


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curlycord

http://www.curlycord.com

 

[gberger]

telcodog, by "automated time of day issue" do you mean how to transfer to a different attendant between 10 and 12?
He just need to use ccr tree 1- option 8-hunt group dn for most of the day and use ccr tree 2-option 8-other dn between 10 and 12.It will be automated.
It doesnt work for "0" but will work using any other digit.

 

[wingnutkev]

Thanks for all the replies. I need to run it by the customer but I'm thinking using a different digit for the operator and disabling the operator sounds best to me. I'll let you know how it goes.