Call Pilot Not picking up calls for VM

[tcwinont]

Thanks in advance for any help.

This a less then 2-year old CP150, 8 port (4 active). Problem seemed to start after the new year. VM version 31.10.14.22.

For some reason,it will not pick up calls after ringing at extensions to go to voicemail. Other then this, it's working OK with AA picking up calls and going to extensions. Users can access voicemail.

When trying to access the the voicemail port, 251, it comes back as being busy.

Checked for 'no answer / busy direct to VM' set to 4 rings.

I've rebooted the Call Pilot several times without look. Have not rebooted the MICS (version 5.0xc).

Partial event log below;
2010/01/07 09:26:14 -------------- CallPilot BOOTED ------------
2010/01/07 09:26:15 KSU model 5, version 69, variation 115, DN Length 3
2010/01/07 09:26:15 Access version: ACCESS 5.0 1.00.A.0 NVM version: 31.10.14.
22
2010/01/07 09:26:15 Call Center Baseline: CPL_CC_31.10.14.16_10_17_2005
2010/01/07 09:26:15 Sys: Ports = 8, Min voice = 8, Min fax = 8
2010/01/07 09:26:15 App: Ports = 8, Min voice = 8, Min fax = 8
2010/01/07 09:26:15 Serial Num: 164074331111
2010/01/07 09:26:15 art: info: WorkingDir = 7.0\ST rc=1(0x1)
2010/01/07 09:26:15 art: info: LogPath = 7.0\ST rc=1(0x1)
2010/01/07 09:26:15 art: sched0.48 file size = 2384 bytes rc=1(0x1)
2010/01/07 09:26:15 art: holidays are configured... rc=1(0x1)
2010/01/07 09:26:15 TCPIP: Hostname = localhost rc=1(0x1)
2010/01/07 09:26:15 TCPIP: IP Address = 10.0.0.91 rc=1(0x1)
2010/01/07 09:26:16 PX: MSC Voice Card Detected
2010/01/07 09:26:16 FOUND: 7.1\access2\FILEPOOL\0\PA000000.000 rc=1(0x1)
2010/01/07 09:26:16 FOUND: 7.1\access2\FILEPOOL\0\PA000000.020 rc=1(0x1)
2010/01/07 09:26:16 ----- System Information Start -----
2010/01/07 09:26:16 Norstar KSU Detected
2010/01/07 09:26:16 Max possible number of languages = 100
2010/01/07 09:26:16 - Language # 0 found
2010/01/07 09:26:17 - Language # 2 found
2010/01/07 09:26:17 info: System RAM = 21382144 rc=1(0x1)
2010/01/07 09:26:17 ----- System Information End -----
2010/01/07 09:26:17 ----- System Warnings Start -----
2010/01/07 09:26:17 ----- System Warnings End -----
2010/01/07 09:26:17 FAXSTUB: Stub NVMSFFaxInit called rc=1(0x1)
2010/01/07 09:26:18 Device Acquire Priority is HIGH
2010/01/07 09:26:18 Art: TZ = X11+05:00 rc=1(0x1)
2010/01/07 09:26:21 mbDeregisterFeature: F9*1 rc=28(0x1c)
2010/01/07 09:26:23 FtLog buffer overrun attempted. See Module, Function, and r
et code below:
2010/01/07 09:26:23 PmAcquirePorts
2010/01/07 09:26:23 Cannot allocate channel to FlashTalk portgroup
2010/01/07 09:26:23 rc=12325(0x3025)
2010/01/07 09:26:23 PortMan: Could not acquire all private ports rc=12325(0x302
5)
2010/01/07 09:26:23 PortMan: Number of private ports acquired: rc=4(0x4)
2010/01/07 09:26:23 PortMan: Number of private ports expected: rc=8(0x8)
2010/01/07 09:26:23 FtLog buffer overrun attempted. See Module, Function, and r
et code below:
2010/01/07 09:26:23 PmAcquirePorts
2010/01/07 09:26:23 Cannot allocate channel to FlashTalk portgroup
2010/01/07 09:26:24 rc=12325(0x3025)
2010/01/07 09:26:24 PortMan: Could not acquire all configured ports rc=12325(0x
3025)
2010/01/07 09:26:24 PortMan: Total number of ports acquired: rc=4(0x4)
2010/01/07 09:26:24 PortMan: Total number of ports expected: rc=8(0x8)
2010/01/07 09:26:25 PortMan: PmAcquirePorts failed rc=12325(0x3025)
2010/01/07 09:26:25 PortMan: Number of private ports acquired: rc=4(0x4)
2010/01/07 09:26:25 PortMan: No shared ports acquired rc=1(0x1)
2010/01/07 09:26:27 CC Baseline: CPL_CC_31.10.14.16_10_17_2005
2010/01/07 09:26:27 AcdTaskInit: Calling AcdCCRSDBInit
2010/01/07 09:26:27 AcdTaskInit: Calling AcdCdnClassInit
2010/01/07 09:26:30 AcdTaskInit: Calling AcdCallClassInit
2010/01/07 09:26:31 AcdTaskInit: Calling NonAcdCallClassInit
2010/01/07 09:26:31 AcdTaskInit: Calling AcdAgentClassInit
2010/01/07 09:26:31 Supervisor Monitor:silent monitor not supported
2010/01/07 09:26:31 AcdTaskInit: Finished
2010/01/07 09:26:33 ldapsrv: LDAP Server Started rc=1(0x1)
2010/01/07 09:26:33 SMTP: localhost ready. rc=1(0x1)
2010/01/07 09:32:13 FAXSTUB: Stub NVMSNVMSFFaxAbortFFaxInit called rc=1(0x1)

Thanks,
TCWINONT

 

[PERRYPJ]

Have you tried placing a phone on the ports and see if it works

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[tcwinont]

I changed the DN from another phone from 230 to 251 to see what would happened. The phone at the 251 rang fine and was accessible. I called in from an outside line into my phone and let it ring seeing what would happen and if it got redirected to extension 251 which it did not.

So I instead did a feature 985 and saw that it said port 252. So what I did was re-program all of my phones to Fwd no answer to port 252 instead. Called in and the VM pick up as expected so everything seems to be working OK now.

Strange that after almost 2 years port 251 says 'busy'. When I switched the DN's between 230 and 251 and called 230, it still says 'busy'.

Anybody think the port just sponteneously died? I checked the date on my MICS and it is kind of old, December 1996.

Any thoughts?

Thanks,
Tcwinont