Call Pilot not announcing date and time when a message was received

[zalaska]

Hello. We have a call pilot installed in our option 11. When a message is received and listened to by all users on the system, the date and time of the message received is not announced. You basically hear: "your message was received from extension ------at---------". We checked the mailboxes and they all seem fine and the date and time on the call pilot server are the same as the telephone switch. Is something not turned on in our option 11 system??? Any info would be great. Thanks...

-------- = dead air

 

[MagnaRGP]

What version of CP? Is it PEPed up completely? Have you tried re-installing the languages?

 

[djwht]

you have short prompt enable on the mailbox. turn the feature off. its under the user mb configuratoin

 

[zalaska]

We re-installed the languages on our Call Pilot system and that solved the problem. Thanks a lot guys..

 

[worldwidedialtone]

In your switch go to LD 17 and under PARM be sure CLID is set to yes.

MIKE