Call Pilot Noise

[larkflorida]

I have an issue when accessing Call Pilot I get the greeting ok but there is noise in the backround.

 

[johnpoole]

default greeting? if so i would reload my lang disk, or maybe get a new disk to reload

john poole
bellsouth business
columbia,sc

 

[lretrievers]

Is this the standard greeting "Call Pilot from Nortel Networks" or did you customize it. If you customized the greeting, then you may need to rerecord it.

 

[RikRodgers]

Are you recording from an extension connected to the ksu by a fiber extender? If so, you may have to reset the station module. Occasionally, these won't sync up correctly, and there is a degredation in voice quality.

 

[I2007]

Is it setup as A-law or Mu-law. This is something you can set in the setup wizard i think.

i2007

 

[DRNurse]

Is it noise on all the messages?
If so check you earthing, if the CP is external the difference in earthing between the CP & M1 needs to be less than a certain threshold or else excessive noise is generated on the CallPilot.