Call Pilot Forward

[lenzhin]

When a user forwards their phone to voicemail it works fine if the number is dialed directly. If the extension is chosen as a thru dial from our menu it goes to our "general" mailbox.

any ideas?

 

[Firebird Scrambler]

Do you have a BCM system?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[trentsteenholdt1]

For Callpilot, if its only meant to go through to one of the mailboxes (say the call the helpdesk and get put through to an app) with the thru dial you could try puting in Extension DN 2 as the number used on the SDN (Service Directory number).

I'm probably not following your question properly though as you asking for thru dial when someone gives a number a call, almost like a self service reception which means the destination is multiple phones.

It's going to be a problem from what i know though as the original call is destined for the number of which its answered by callpilot, not the thru dial number.

Trent Steenholdt

Systems Engineer
The University of Notre Dame Australia

-Great scott!