Call Pilot Failing to Start Notification Service

[Cory356]

This has happened twice over the last two weeks. Around 7a something within Call Pilot causes it to say "Your Session cannot be completed at this time. When you go into the Event Browser this is what is displaying. Anyone ever seen this before?

5 Monday, June 30, 2008 7:47:30 AM 55031
Alarm Set Critical
Notification Server [0] MCE Notification Service startup failed. rc=44003

6 Monday, June 30, 2008 7:47:24 AM 55035
Alarm Set Critical
Notification Server [0] Failed to start main MCE Notification Service RPC thread RPC Protocol Sequence, WIN32_rc=1703

7 Monday, June 30, 2008 7:42:07 AM 41550
Alarm Set Critical
System Manager Service [0] The SM could not start service CallPilot Notification Service.

8 Monday, June 30, 2008 7:40:26 AM 41550
Alarm Set Critical
System Manager Service [0] The SM could not start service CallPilot Notification Service.

9 Monday, June 30, 2008 7:39:22 AM 41550
Alarm Set Critical
System Manager Service [0] The SM could not start service CallPilot Notification Service.

10 Monday, June 30, 2008 7:05:41 AM 40592
Alarm Set Critical
Fault Management Service [Service Control Manager] Event from [] , Event: ID=7034, Description: The CallPilot Notification Service service terminated unexpectedly. It has done this 2 time(s). .

 

[strmwalker]

Cory356...what type of callpilot server are you using
and what is the release?

no problems only solutions

strmwalker

 

[Cory356]

CallPilot Manager version 04.04.04.13
Copyright © 2004 Nortel Networks Corporation and its licensors. All rights reserved.

Connected to CallPilot server, callpilot, release 03.03.06

 

[strmwalker]

Cory356...can you login from the server level so you
can see what peps you have installed if so can you post
them?

no problems only solutions

strmwalker

 

[Cory356]

Can you explain how to do this?

 

[Cory356]

Nevermind think this is what you want

CP-30306SU02S
CP-303S02G01S
CP-303SEC003S
CP-303SECSP1S
CP-404S02G47C

 

[strmwalker]

Cory356...if have access to gey new PEPS this might
fix your problem CP500S02G23C.msi this is the latest
callpilot manager pep and it can be installed on 3.0
and you have the CP30306SU02 service update pep.

no problems only solutions

strmwalker

 

[Cory356]

I have a service agreement so I will have the telco company install. Is there any correlation with updating anti-virus software and this problem? We use symantec and if I think back thats when we started having problems.

 

[strmwalker]

Cory356...yes i don't think anti-virus software is
supported on callpilot 3.0

no problems only solutions

strmwalker

 

[Cory356]

Ok so I had At&t come out and look at our system and they are saying that it is a resource problem that too many people are hitting the system early in the morning. They are suggesting we upgrade to a rack mountable call pilot server. Does this seem strange to anyone?

 

[pronei]

Well, how many users do you have?

How many vm ports do you have?