I have a problem with getting desktop messaging to work. when it is installed it will not populate Outlook with a notification that I have a message. I have tried changing the fields in outlook and it still won't work. The book is not to helpful, any help would be great. Thanks
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Call pilot desktop messaging question
- Thread starter gregdeike
- Start date
You are asking a loaded question. It takes alot of programming in CallPilot to make it work. If you dont know CallPilot dont try to get it to work. Call your vendor for help.
The biggest thing is getting the Fully Qualified Domain Name (FQDN) right. It usually look like this
18136361111@callpilot.xxx.com
where the xxx is the domain name of the data network you are connected to. the 1813636 is just a number that is added in the CallPilot. Nortel recommends it be the 1 and area code and nxx. The 1111 is the CallPilot mailbox number for the user.
It could be difficult if you dont know CP.
Also the LDAP search base will look like this.
dc=nortel,dc=com
It does have to be exact when you put that in the OUTLOOK for the CallPilot address book sync.
Good luck.
The biggest thing is getting the Fully Qualified Domain Name (FQDN) right. It usually look like this
18136361111@callpilot.xxx.com
where the xxx is the domain name of the data network you are connected to. the 1813636 is just a number that is added in the CallPilot. Nortel recommends it be the 1 and area code and nxx. The 1111 is the CallPilot mailbox number for the user.
It could be difficult if you dont know CP.
Also the LDAP search base will look like this.
dc=nortel,dc=com
It does have to be exact when you put that in the OUTLOOK for the CallPilot address book sync.
Good luck.
HUGWideBoy
IS-IT--Management
another problem that we had that allowed outlook to load with no errors, but showed no messages was a invalid mailbox class.
Look at the mailbox your trying to access.
check it's mailbox class.
then go user, mailbox classes, select that class
scroll down the screen to "Keycoded Features"
confirm there is a tick in "desktop and web messageing"
Look at the mailbox your trying to access.
check it's mailbox class.
then go user, mailbox classes, select that class
scroll down the screen to "Keycoded Features"
confirm there is a tick in "desktop and web messageing"
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