call pilot defaulting

[fireeater]

had to reset callpilot 150 3.1
it came back up in default
redid some programing and reset again to test
went back to default

my question is : could this be a software card issue or a cabinet issue

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[curlycord]

Programming is in the software.
Try to upgrade that card if possible to 31.10.31.22 to see if it help replace any lost programming or try another F card

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curlycord

http://www.curlycord.com

 

[fireeater]

i will try ,thanks
just another thought ,could a damaged cp cabinet cause the software to be damaged , so if i replace the software it could damage it again

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[curlycord]

Pablo work at ICS still?

I dont think it will in my opinion, only during a voltage or lightning hit perhaps.

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curlycord

http://www.curlycord.com

 

[fireeater]

don't know pablo
we are a independent in napanee
only one office and 1 tech (me)


system is on a battery back up with surge protection
had to do a reset to see if it fixed a call center issue
restore backup did not work ,every time power off it defaults

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[RikRodgers]

Still sounds like a bad card, but your question is valid.

Sometimes determining the source of the trouble can be nearly impossible in the field. Is the card just bad nvram, or is it taking a surge that's wiping out an otherwise good card?

Unless you can take them down long enough to bench test each piece, it's kind of hard to say.

If you've got any spare hw on the shelf, I'd try and replace the cabinet first, and see if the sw holds.

If not, the only guarantee you can give your customer is to swap both, and bench test when you get time.

 

[fireeater]

replace whole system
reprogrammed from scratch (2 hours wasted)(G)
will check the other system in office
thanks guys

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[curlycord]

Sometime best bet.

ICS Intergrated Cable Solutions in Toronto, must have shut down as cant google them.



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curlycord

http://www.curlycord.com