Call Pilot Call Center

[silver987]

Have a Mics 6.1 PRI, Call Pilot 3.1 with basic call center. When I go out there the complaint is customers are in Q forever until they hang up and call back. I have gone there and experienced this. I rebooted the call pilot and turned skill off and on and all seems to work well..for awhile then the same problem.
Any thoughts welcomed.

Wayne T

 

[allworxguy]

If there are no agents signed in then caller will wait in queue forever.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[silver987]

Yea, that's the problem, agents are signed in.

Wayne T

 

[allworxguy]

And you checked the agents to be sure they are in the right skill set?

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[silver987]

Yes some calls work some don't. They all work after I reset everything.

Wayne T

 

[cook1082]

CP needs a s/w upgrade?

 

[silver987]

3.1 can't get any better.

Wayne T

 

[exsmogger]

There are different versions of R3.1. The latest is 31.10.37.22. What version do you see when you login to F983 and press 9?

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[silver987]

I get 31.10.14.22

Wayne T

 

[exsmogger]

I think that's your problem. According to the CP notesthat I have, version 31.10.32.22 fixed a problem with calls getting stuck in a skillset.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952