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Call Pilot Call Center Question???

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TyValentine

TyValentine

Vendor
Sep 15, 2005
26
US
on an existing call pilot 150
Call Center with 30 agents
Call Reporting
6 supervisors need to be able to monitor the agents by screen at the same time if possible
6 supervisors need to be able to listen in on conversations but I need to know if all six can monitor at once or if it is one at a time.
 
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do you have symposium? cp has very little to do with acd groups

john poole
bellsouth business
columbia,sc
 
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You may want to try the BCM Forum or Norstar Forum. They probably would be able to better help you.
 
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