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Call Pilot Basic call centre issues

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JDClampet

JDClampet

Programmer
Mar 13, 2007
81
CA
I have a Basic Call Pilot call centre setup with one skillset in 24hr day mode with 10 Agents.
I have my callflow setup this way.....

Greeting, Forced, no transfer..
Distribute for 00:20sec
Greeting, normal, transfer
Distribute for 00:20sec
go to step 1
end.

When a call comes in and agents are logged in. we get a ring no answer for about 20 rings then it goes to Call centre mailbox.The system does'nt see the agents.
question:

Should I have the Distribute setup first?

Thanks
 
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