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Call Pilot 4.04 - Sending a FAX problem...

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dehlert

dehlert

MIS
Nov 1, 2005
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I was having some problems with my FAX and BATCH FAX printers being off-line. A colleague mentioned that I should try to reload the Desktop Messaging software.

Once I did the reload, the printers were now showing on-line but when I go to fax a one-page document, it fails.

Below is the information from the faxdll.log file I opened for debugging this problem. It states something to the effect of "GetFormsDatabase: Form count load failed (2).

Here is the debug information:
FaxUI 15:30:09.727: DrvDocumentPropertySheets called
FaxUI 15:30:09.727: SimpleDocumentProperties
FaxUI 15:30:09.727: fmode = 0x0, input DEVMODE:
FaxUI 15:30:09.727: PDEV DEVMODE = NULL
FaxUI 15:30:09.727: Returning 780 as size of DEVMODE
FaxUI 15:30:09.727: DrvDocumentPropertySheets called
FaxUI 15:30:09.743: SimpleDocumentProperties
FaxUI 15:30:09.743: fmode = 0x0, input DEVMODE:
FaxUI 15:30:09.743: PDEV DEVMODE = NULL
FaxUI 15:30:09.743: Returning 780 as size of DEVMODE
FaxUI 15:30:09.743: DrvDocumentPropertySheets called
FaxUI 15:30:09.743: SimpleDocumentProperties
FaxUI 15:30:09.743: fmode = 0x2, input DEVMODE:
FaxUI 15:30:09.743: PDEV DEVMODE = NULL
FaxUI 15:30:09.743: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.743: output DEVMODE:
FaxUI 15:30:09.743: Begin PDEV DEVMODE
FaxUI 15:30:09.743: dmDeviceName = Nortel Fax; dmSpecVersion = 0401; dmDriverVersion = 0500; dmSize = 220; dmDriverExtra = 560; dmFields = 00002d03
FaxUI 15:30:09.758: dmOrientation = 1; dmPaperSize = 1; dmPaperLength = 2794; dmPaperWidth = 2159; dmScale = 0; dmCopies = 1
FaxUI 15:30:09.758: dmDefaultSource = 0; dmPrintQuality = 200; dmColor = 1; dmDuplex = 0; dmYResolution = 200; dmTTOption = 0
FaxUI 15:30:09.758: dmCollate = 0; dmFormName = *invalid*; dmLogPixels = 0
FaxUI 15:30:09.758: dmBitsPerPel = 0; dmPelsWidth = 0; dmPelsHeight = 0; dmDisplayFlags = 00000000
FaxUI 15:30:09.758: Private DEVMODE area:
FaxUI 15:30:09.758: dmpSignature = >IMGFAX< dmpFlags = 0; dmpNegative = 0; dmpColorMode = 6; dmpIntensity = 50; dmpDither = 1; dmpFileOut = 0
FaxUI 15:30:09.758: dmpNTDither = 6; dmpSeparateVDM = 0, dmpPrinterMode = 0; dmpJpegQuality = 95; dmpExactPrinting = 0; target resolution 204 by 196
FaxUI 15:30:09.758: dmpExactSourceDepth = 0, Margins L 0, R 0, T 0, B 0
FaxUI 15:30:09.758: End PDEV DEVMODE
FaxUI 15:30:09.758: DrvDeviceCapabilities 19, 0x00000000 (devmode 0x036e5dc0) called
FaxUI 15:30:09.758: Input devmode dmDriverExtra = 560
FaxUI 15:30:09.758: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.774: DrvDeviceCapabilities 17, 0x00000000 (devmode 0x036e5dc0) called
FaxUI 15:30:09.774: Input devmode dmDriverExtra = 560
FaxUI 15:30:09.774: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.774: DrvDeviceCapabilities 3, 0x00000000 (devmode 0x036e5dc0) called
FaxUI 15:30:09.774: Input devmode dmDriverExtra = 560
FaxUI 15:30:09.774: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.774: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.774: DrvDeviceCapabilities 3, 0x0e428418 (devmode 0x036e5dc0) called
FaxUI 15:30:09.790: Input devmode dmDriverExtra = 560
FaxUI 15:30:09.790: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.790: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.790: DrvDeviceCapabilities 16, 0x00000000 (devmode 0x00000000) called
FaxUI 15:30:09.805: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.805: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.805: DrvDeviceCapabilities 16, 0x0e600010 (devmode 0x00000000) called
FaxUI 15:30:09.805: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:09.805: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:11.899: DrvDeviceCapabilities 19, 0x00000000 (devmode 0x036e58c8) called
FaxUI 15:30:11.914: Input devmode dmDriverExtra = 560
FaxUI 15:30:11.914: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:11.914: DrvDeviceCapabilities 17, 0x00000000 (devmode 0x036e58c8) called
FaxUI 15:30:11.914: Input devmode dmDriverExtra = 560
FaxUI 15:30:11.914: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:11.946: DrvDeviceCapabilities 19, 0x00000000 (devmode 0x0e3b0be0) called
FaxUI 15:30:11.946: Input devmode dmDriverExtra = 560
FaxUI 15:30:11.946: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:11.961: DrvDeviceCapabilities 17, 0x00000000 (devmode 0x0e3b0be0) called
FaxUI 15:30:11.961: Input devmode dmDriverExtra = 560
FaxUI 15:30:11.961: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:11.977: DrvDeviceCapabilities 18, 0x00000000 (devmode 0x0e3b57a4) called
FaxUI 15:30:11.977: Input devmode dmDriverExtra = 560
FaxUI 15:30:11.977: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:11.977: DrvDocumentPropertySheets called
FaxUI 15:30:11.977: SimpleDocumentProperties
FaxUI 15:30:11.977: fmode = 0x0, input DEVMODE:
FaxUI 15:30:11.977: PDEV DEVMODE = NULL
FaxUI 15:30:11.977: Returning 780 as size of DEVMODE
FaxUI 15:30:11.977: DrvDocumentPropertySheets called
FaxUI 15:30:11.992: SimpleDocumentProperties
FaxUI 15:30:11.992: fmode = 0xa, input DEVMODE:
FaxUI 15:30:11.992: Begin PDEV DEVMODE
FaxUI 15:30:11.992: dmDeviceName = Nortel Fax; dmSpecVersion = 0401; dmDriverVersion = 0500; dmSize = 220; dmDriverExtra = 560; dmFields = 00002d03
FaxUI 15:30:11.992: dmOrientation = 1; dmPaperSize = 1; dmPaperLength = 2794; dmPaperWidth = 2159; dmScale = 0; dmCopies = 1
FaxUI 15:30:11.992: dmDefaultSource = 0; dmPrintQuality = 200; dmColor = 1; dmDuplex = 0; dmYResolution = 200; dmTTOption = 0
FaxUI 15:30:11.992: dmCollate = 0; dmFormName = *invalid*; dmLogPixels = 0
FaxUI 15:30:11.992: dmBitsPerPel = 0; dmPelsWidth = 0; dmPelsHeight = 0; dmDisplayFlags = 00000000
FaxUI 15:30:11.992: Private DEVMODE area:
FaxUI 15:30:11.992: dmpSignature = >IMGFAX< dmpFlags = 0; dmpNegative = 0; dmpColorMode = 6; dmpIntensity = 50; dmpDither = 1; dmpFileOut = 0
FaxUI 15:30:11.992: dmpNTDither = 6; dmpSeparateVDM = 0, dmpPrinterMode = 0; dmpJpegQuality = 95; dmpExactPrinting = 0; target resolution 204 by 196
FaxUI 15:30:11.992: dmpExactSourceDepth = 0, Margins L 0, R 0, T 0, B 0
FaxUI 15:30:11.992: End PDEV DEVMODE
FaxUI 15:30:11.992: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:12.008: output DEVMODE:
FaxUI 15:30:12.008: Begin PDEV DEVMODE
FaxUI 15:30:12.008: dmDeviceName = Nortel Fax; dmSpecVersion = 0401; dmDriverVersion = 0500; dmSize = 220; dmDriverExtra = 560; dmFields = 00002d03
FaxUI 15:30:12.008: dmOrientation = 1; dmPaperSize = 1; dmPaperLength = 2794; dmPaperWidth = 2159; dmScale = 0; dmCopies = 1
FaxUI 15:30:12.008: dmDefaultSource = 0; dmPrintQuality = 200; dmColor = 1; dmDuplex = 0; dmYResolution = 200; dmTTOption = 0
FaxUI 15:30:12.008: dmCollate = 0; dmFormName = *invalid*; dmLogPixels = 0
FaxUI 15:30:12.008: dmBitsPerPel = 0; dmPelsWidth = 0; dmPelsHeight = 0; dmDisplayFlags = 00000000
FaxUI 15:30:12.008: Private DEVMODE area:
FaxUI 15:30:12.008: dmpSignature = >IMGFAX< dmpFlags = 0; dmpNegative = 0; dmpColorMode = 6; dmpIntensity = 50; dmpDither = 1; dmpFileOut = 0
FaxUI 15:30:12.008: dmpNTDither = 6; dmpSeparateVDM = 0, dmpPrinterMode = 0; dmpJpegQuality = 95; dmpExactPrinting = 0; target resolution 204 by 196
FaxUI 15:30:12.008: dmpExactSourceDepth = 0, Margins L 0, R 0, T 0, B 0
FaxUI 15:30:12.008: End PDEV DEVMODE
FaxUI 15:30:12.024: DrvDeviceCapabilities 19, 0x00000000 (devmode 0x0e3b57c0) called
FaxUI 15:30:12.024: Input devmode dmDriverExtra = 560
FaxUI 15:30:12.024: GetFormsDataBase: Form count load failed (2).
FaxUI 15:30:12.024: DrvDeviceCapabilities 17, 0x00000000 (devmode 0x0e3b57c0) called
FaxUI 15:30:12.024: Input devmode dmDriverExtra = 560
FaxUI 15:30:12.039: GetFormsDataBase: Form count load failed (2).
IMGFX6MN 15:30:12.227: faxmon!StartDocPort(000ab598, Nortel Fax, 7, 1, 009dff78)
IMGFX6MN 15:30:12.242: ExpandAuthority entered
IMGFX6MN 15:30:12.258: ExpandAuthority has token info, 132 groups
IMGFX6MN 15:30:12.274: ExpandAuthority has psid
IMGFX6MN 15:30:12.289: ExpandAuthority psid has authority count 3
IMGFX6MN 15:30:12.289: ExpandAuthority departed
IMGFX6MN 15:30:12.289: StartDocPort 000ab598 looking for Excel job "Microsoft Word - TSR-UMC-BuildGenifaxBoxes.doc&Nortel Fax"
IMGFX6MN 15:30:12.289: StartDocPort 000ab598 failed to find Excel job "Microsoft Word - TSR-UMC-BuildGenifaxBoxes.doc&Nortel Fax"
IMGFX6MN 15:30:12.289: StartDocPort 000ab598 Calling AttachToService
IMGFX6MN 15:30:12.289: StartDocPort 000ab598 AttachToService returned FALSE
IMGFX6MN 15:30:12.305: Working directory C:\Program Files\Nortel\CallPilot\fax, dialog path C:\Program Files\Nortel\CallPilot\fax\ndafxsrv.exe
IMGFX6MN 15:30:12.305: IsLocalSystem failed: GetTokenInformation[1] call reports error 5
IMGFX6MN 15:30:12.321: GetUserName got name dehlert
IMGFX6MN 15:30:12.321: LoadUserProfile fails (5)
IMGFX6MN 15:30:12.321: Spawn C:\Program Files\Nortel\CallPilot\fax\ndafxsrv.exe from faxmon.dll succeeded.
IMGFX6MN 15:30:12.336: StartDocPort returning TRUE
IMGFX6MN 15:30:12.336: Starting ControlDlgThread
IMGFX6MN 15:30:12.336: GetFormsDataBase: Form count load failed (2).
IMGFX6MN 15:30:12.336: Job-specific DEVMODE:
IMGFX6MN 15:30:12.336: Begin PDEV DEVMODE
IMGFX6MN 15:30:12.336: dmDeviceName = Nortel Fax; dmSpecVersion = 0401; dmDriverVersion = 0500; dmSize = 220; dmDriverExtra = 560; dmFields = 00002d03
IMGFX6MN 15:30:12.352: dmOrientation = 1; dmPaperSize = 1; dmPaperLength = 2794; dmPaperWidth = 2159; dmScale = 0; dmCopies = 1
IMGFX6MN 15:30:12.352: dmDefaultSource = 0; dmPrintQuality = 200; dmColor = 1; dmDuplex = 0; dmYResolution = 200; dmTTOption = 0
IMGFX6MN 15:30:12.352: dmCollate = 0; dmFormName = *invalid*; dmLogPixels = 0
IMGFX6MN 15:30:12.352: dmBitsPerPel = 0; dmPelsWidth = 0; dmPelsHeight = 0; dmDisplayFlags = 00000000
IMGFX6MN 15:30:12.352: Private DEVMODE area:
IMGFX6MN 15:30:12.352: dmpSignature = >IMGFAX< dmpFlags = 0; dmpNegative = 0; dmpColorMode = 6; dmpIntensity = 50; dmpDither = 1; dmpFileOut = 0
IMGFX6MN 15:30:12.352: dmpNTDither = 6; dmpSeparateVDM = 0, dmpPrinterMode = 0; dmpJpegQuality = 95; dmpExactPrinting = 0; target resolution 204 by 196
IMGFX6MN 15:30:12.367: dmpExactSourceDepth = 0, Margins L 0, R 0, T 0, B 0
IMGFX6MN 15:30:12.383: End PDEV DEVMODE
IMGFX6MN 15:30:12.383: Local DEVMODE:
IMGFX6MN 15:30:12.383: Begin PDEV DEVMODE
IMGFX6MN 15:30:12.383: dmDeviceName = Nortel Fax; dmSpecVersion = 0401; dmDriverVersion = 0500; dmSize = 220; dmDriverExtra = 560; dmFields = 00002d03
IMGFX6MN 15:30:12.383: dmOrientation = 1; dmPaperSize = 1; dmPaperLength = 2794; dmPaperWidth = 2159; dmScale = 0; dmCopies = 1
IMGFX6MN 15:30:12.383: dmDefaultSource = 0; dmPrintQuality = 200; dmColor = 1; dmDuplex = 0; dmYResolution = 200; dmTTOption = 0
IMGFX6MN 15:30:12.383: dmCollate = 0; dmFormName = *invalid*; dmLogPixels = 0
IMGFX6MN 15:30:12.399: dmBitsPerPel = 0; dmPelsWidth = 0; dmPelsHeight = 0; dmDisplayFlags = 00000000
IMGFX6MN 15:30:12.399: Private DEVMODE area:
IMGFX6MN 15:30:12.399: dmpSignature = >IMGFAX< dmpFlags = 0; dmpNegative = 0; dmpColorMode = 6; dmpIntensity = 50; dmpDither = 1; dmpFileOut = 0
IMGFX6MN 15:30:12.399: dmpNTDither = 6; dmpSeparateVDM = 0, dmpPrinterMode = 0; dmpJpegQuality = 95; dmpExactPrinting = 0; target resolution 204 by 196
IMGFX6MN 15:30:12.399: dmpExactSourceDepth = 0, Margins L 0, R 0, T 0, B 0
IMGFX6MN 15:30:12.399: End PDEV DEVMODE
IMGFX6MN 15:30:12.399: GetFormsDataBase: Form count load failed (2).
IMGFX6MN 15:30:12.414: GetFormsDataBase: Form count load failed (2).
IMGFX6MN 15:30:12.414: Port 000ab598: Building di, printer mode 0
IMGFX6MN 15:30:12.414: Port 000ab598: Building di, file type string = TIFF Group 3
IMGFX6MN 15:30:12.430: Port 000ab598: di armed. File type 0 mask 00000000
IMGFX6MN 15:30:12.430: Creating named pipe \\.\pipe\XXXX0001 for dialog communications.
IMGFX6MN 15:30:12.430: Creating named pipe \\.\pipe\XXXX0001~7 for dialog communications.
IMGFX6MN 15:30:12.477: Event PipeConnect(1) popped -- connecting to named pipe
IMGFX6MN 15:30:12.492: Event PipeRead popped -- reading from named pipe
IMGFX6MN 15:30:12.492: Fax dialog info request message.
IMGFX6MN 15:30:12.492: Fax dialog info message SUCCEEDED.
IMGFX6MN 15:30:12.508: Event PipeRead popped -- reading from named pipe
IMGFX6MN 15:30:12.508: Fax dialog set file type message.
IMGFX6MN 15:30:12.508: Fax dialog set file type 0 MPPF 1.
IMGFX6MN 15:30:12.508: Event PipeRead popped -- reading from named pipe
IMGFX6MN 15:30:12.508: Fax dialog info request message.
IMGFX6MN 15:30:12.508: Fax dialog info message SUCCEEDED.
IMGFX6MN 15:30:12.539: Event PipeRead popped -- reading from named pipe
IMGFX6MN 15:30:12.539: Fax dialog synch proceed message.
IMGFX6MN 15:30:12.539: Interface file name = C:\Program Files\Nortel\CallPilot\fax\temp\F03c5c26.TIF.
IMGFX6MN 15:30:12.555: AttachToClient returning 0x31
IMGFX6MN 15:30:12.555: Entering page loop: EOF=0, Bomb=0
IMGFX6MN 15:30:12.555: Fax dialog page status message SUCCEEDED.
IMGFX6MN 15:30:12.555: fax_dlg_status returning 1
IMGFX6MN 15:30:12.555: got bitmap block header. mixmode = 0, height = 2200, width = 1700
IMGFX6MN 15:30:12.555: pscheckfilespace fails (3), proceeding anyway
IMGFX6MN 15:30:12.571: fax!ps_BufCreate: CreateFile (C:\Program Files\Nortel\CallPilot\fax\temp\F03c5c26.TIF) fh: (0)
IMGFX6MN 15:30:12.774: EndDocPort(000ab598)
IMGFX6MN 15:30:12.774: EndDocPort(000ab598) Excel handling found held job list
IMGFX6MN 15:30:12.774: EndDocPort 000ab598 ExcelHandler: no jobs like Microsoft Word - TSR-UMC-BuildGenifaxBoxes.doc in queue.
IMGFX6MN 15:30:12.774: EndDocPort 000ab598 ExcelHandler: job 746576 excised from queue.
IMGFX6MN 15:30:12.774: EndDocPort: Closing hPortWritePipe
IMGFX6MN 15:30:12.774: got bitmap block header. mixmode = 0, height = 2200, width = 1700
IMGFX6MN 15:30:12.774: EndDocPort: hPortWritePipe closed, waiting for control dialog thread
IMGFX6MN 15:30:12.774: ControlDlgThread bailing -- file still open, PageIsOpen 0
IMGFX6MN 15:30:12.774: fax!ps_BufClose: Closing fh: (0)
IMGFX6MN 15:30:12.774: fax!ps_OnlyCloseWrite: Closed fh: (0)
IMGFX6MN 15:30:12.789: ControlDlgThread file closed, return code 0
IMGFX6MN 15:30:12.789: ps_BufIo: ps_BufOpen (C:\Program Files\Nortel\CallPilot\fax\temp\F03c5c26.TIF) succeeded, fh: (0)
IMGFX6MN 15:30:12.789: ps_TifNumberPages: set page 0 of 1 at offset 202
IMGFX6MN 15:30:12.789: fax!ps_BufClose: Closing fh: (0)
IMGFX6MN 15:30:12.789: ControlDlgThread done -- calling control dialog
IMGFX6MN 15:30:12.789: Fax dialog line count message SUCCEEDED.
IMGFX6MN 15:30:12.789: Fax dialog final page count message SUCCEEDED.
IMGFX6MN 15:30:12.789: fax_dlg_status returning 1
IMGFX6MN 15:30:12.805: EndDocPort: control dialog thread ended, closing...
IMGFX6MN 15:30:12.805: EndDocPort: control dialog thread handle closed, closing control dialog handles and profile...
IMGFX6MN 15:30:12.805: EndDocPort: control dialog process handles closed, closing anon pipe...
IMGFX6MN 15:30:12.805: EndDocPort: anon pipe now completely closed, setting job status...
IMGFX6MN 15:30:12.805: EndDocPort (000ab598) got CompletionFlag 0 (Size 4, returns 2)
IMGFX6MN 15:30:12.805: EndDocPort: job status changed, closing printer...
IMGFX6MN 15:30:12.805: EndDocPort (000ab598) finished closing handles


Any help would be appreicated.

Thanks

David
 
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David,
Did you ever get this resolved? I am having issue where can not send faxes but can rec'v. When I send it just poofs away and never get error message but never goes anywhere. Just disappears.
andrea
 
Upvote 0 Downvote
I reloaded the Desktop Messaging client on my PC and now both of the printers (Nortel FAX and Nortel FAX Batch) stay in an off-line mode.

David
 
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