Call Pilot 4.0 question

[saw164]

We recently upgraded from Mermail to Callpilot 4.0. At one of my sites we upgrade we have a thru-dial, that got switched over. I went in appbuilder and told it if it doesn't see any activity after 2 time thought to hang-up. but the calls don't always get hungup. I have a call that has been sitting in there for about 30 mins and when i trace that call it says this

ACTIVE TN 008 0 00 02

ORIG TN 008 0 00 02 COT RMBR 10 3 INCOMING TRUNK CALL
TERM NONE
TDTN 0 SLOT 17 PTY SLOT 15
DIAL DN 7000
MAIN_PM ACD AUX_PM ACD_WAITING_HI
TALKSLOT NONE
QUEU ACD
CALL ID 0 41

which is show it has been sitting in my thru-dial for 30 mins. what do i need to do? any help would be greatly appreciated.


Scott Williams

IT, United States Coast Guard.

 

[jamie2]

How did you tell it to look for activity?

It appears this call transfered into an ACD queue and was waiting for an idle agent.

 

[marc3lo]

Have you check all acd agents are loged in?

 

[saw164]

Thank you, that was the problem, it keep trying to transfer, i thought by telling it after 2 times through to exit, but it was trying to transfer after the first time through. i just had it end after the first time through, and gave them the option to press # to hear the menu again. Thanks again for the help.


Scott Williams

IT, United States Coast Guard.