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Call Pilot 4.0.4 Backup not happening

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hari2578

hari2578

Programmer
Jan 24, 2009
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Hello All,
Greetings to you all!!!

Since sometime we are unable to take back up of our call pilot 201i 4.0.4 server via SLR5 tandberg tape nor via network.

So far i have installed the below peps and tried rebooting the server couple of times but still doesn't help:

CP404_UpgradeWizard_v08.exe
CP404S04G54S
CPSECPEP008S.msi
CP404S04G22C
CP404ACC002S.msi
CP40404SU04S

Also,during the installation of the peps it said "database is not working"

=================================================================
Below is the log file which is generated after the back-up operation is failed.
-----------------------------------------------------------------
This log file was generated while taking backup on the tape drive
-----------------------------------------------------------------

Please provide this log to your Nortel support organization if you are unable to resolve a backup or restore problem. This log file contains detailed debugging information. Normally the Summary Log file can be used to determine success of a backup or restore and to assist in resolving errors.

120417 0714 - Starting backup of 'Full System Backup (CALLPIL)' to device 'PrimaryServerTape' ...
120417 0714 - The backup device is a local tape drive at \\.\TAPE0
120417 0714 - VLBackApp::BackupThreadWorker has been started.
120417 0714 - Rewinding tape ...
120417 0714 - VLTapeLocal::ReadTapeHeader 76 < 512
120417 0714 - Skipping 1 setmarks ...
120417 0714 - Skipped 1 setmarks OK
120417 0714 - Cleaning up obsolete logfiles ...
120417 0714 - Starting retension of tape in device 'PrimaryServerTape' ...
120417 0719 - Retension of tape completed.
120417 0719 - VLBackApp::SetupRuntimeDLL 1 0 |NMAOSbkpsupp.dll|
120417 0719 - Scanning for MMFS volumes to be backed up ...
120417 0719 - Setting backup mode for MMFS volume 1
120417 0719 - Cannot place MMFS volume 1 into backup mode, NBosa rc=44107
120417 0719 - NBbkp_StartBackup. Could not start the MCE System Backup. StartMCESystemBackup returned 41817, errType = 1, errCode = 44107.
120417 0719 - Backup cancelled within application support DLL
120417 0719 - VLBackApp::BackupThreadWorker. StartBackup function failed rc = 41830.
120417 0719 - The backup of 'Full System Backup (CALLPIL)' failed.
120417 0719 - VLBackApp::CloseNetworkSession has been called.

==============================================================================================================================

This log file was generated while taking a network backup
-----------------------------------------------------------------

120426 0930 - Starting backup of 'Full System Backup (CALLPIL)' to device 'CallPilot' ...
120426 0930 - The backup device is a local/remote disk at \\192.168.0.4\Callpilot BKP
120426 0930 - VLBackApp::BackupThreadWorker has been started.
120426 0930 - VLBackApp::OpenNetworkSession. Open connection to (\\192.168.0.4\Callpilot BKP).
120426 0930 - Cleaning up obsolete logfiles ...
120426 0930 - VLBackApp::SetupRuntimeDLL 1 0 |NMAOSbkpsupp.dll|
120426 0930 - Scanning for MMFS volumes to be backed up ...
120426 0930 - Setting backup mode for MMFS volume 1
120426 0930 - Cannot place MMFS volume 1 into backup mode, NBosa rc=44107
120426 0930 - NBbkp_StartBackup. Could not start the MCE System Backup. StartMCESystemBackup returned 41817, errType = 1, errCode = 44107.
120426 0930 - Backup cancelled within application support DLL
120426 0930 - VLBackApp::BackupThreadWorker. StartBackup function failed rc = 41830.
120426 0930 - The backup of 'Full System Backup (CALLPIL)' failed.
120426 0930 - VLBackApp::CloseNetworkSession has been called

Request your suggestions/way forward on what needs to be done.



Thanks in advance
 
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when you installed the peps, did it say to run config wizard as part of it (after the reboot)?

try to delete OLD stale mailboxes as well, but if the database is corrupt, you might need a Service Partner person to run the database tools

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius
 
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Hi Triton101,

Thanks for replying back.

Based on your suggestion have done config wizard to run after reboot. Still no luck.

Also, i will try to delete the OLD stale mailboxes.

Just out of curiosity would like to know from you as to what needs to be checked on the DATABASE TOOLS.

I have the distributor login details, so probably i can check it myself.

Regards,
 
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Hi,

This is the message from the backup log i received after installing the patches and running config wizard and reboot....


120501 0540 - Starting backup of 'Full System Backup (CALLPIL)' to device 'CallPilot' ...
120501 0540 - The backup device is a local/remote disk at \\192.168.0.4\Callpilot BKP
120501 0540 - Backup device is on network, switch the logon session and establish a network connection to the server.
120501 0540 - Backup cancelled within application support DLL
120501 0540 - The backup of 'Full System Backup (CALLPIL)' failed.
120501 0540 - Close the network connection to the server (\\192.168.0.4\Callpilot BKP) and terminate the impersonation.
 
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same thing to tape drive?

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius
 
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I'm not familiar of what database commands are available in the callpilot tools, sorry (other than resetting the 00000 account).

Try doing APPs backup and Selective (ALL users) see if those complete (or you might have already)

I normally do a Ghost image of the HDD also, when making major changes, but if the problem is with the HDD or sectors on the hard drive, then GHOST (provided by nortel) would fail also.

maybe someone else might have a viable suggestion for you

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius
 
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Guys,

We can i guess close this thread as we had to re-install the CP Server afresh and then restored the user archives.

Thanks to all who were supportive in whatever way they tried to be.

Best Regards,

Hari.
 
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