Call Pilot 150; need several outgoing transfer options

[daronwilson]

OK, here is what we need:

When a caller calls in, we offer them the choice of four people in the office through a menu box. Press 1 for Bruce, 2 for Eric, etc. The problem is, Bruce has a pager if he can't be reached on his cellphone and we don't know where/how to give the caller that option.

So we need the sequence to operate like this:

The caller presses 1 to speak to Bruce.
We transfer that call to Bruces Desk in case he is there.
If he is not in, the caller should get the option somehow of:

1. Leave Bruce a voice mail
2. Transfer the call out to Bruces Cellular Phone
3. Transfer the call out to Bruces Pager

Is this done with some kind of information menu/menu box combination or what?

So...I don't see how we do this easily, mainly I don't see how we transfer to his desk and then back out to a menu if he doesn't answer.





It is only my opinion, based on my experience and education...I am always willing to learn, educate me!
Daron J. Wilson, RCDD

 

[luv2ski]

how about allowing the outbound transfer and say like leave a msg then say like press pound and 7 to access my cell or how about press * "a number wich bring you back to the ccr tree option for each person so for bruce say in vm box press *5 and have *5 "option 5 on ccr tree go to his cell and then eric *6 so on and so forth also could try double digit for another level on trees

ONLY 17 WEEKS TILL SKI SEASON STARTS

 

[rhowlett]

I would record the greeting saying press 7 to try me on my cell or leave me a message and I will be paged. Setup message notification (press admin in MB then 6) and program it to call his pager when he has a message. Setup option 7 in mailbox (press admin in MB then 8) and program it with his cell phone number.

In my system I need to add the string #42 to the front of the phone number (ie. #421508xxxxxxx) this will display D1508xxxxxxx on the screen. I think it stands for wait for dialtone. I then add 2 pauses to the end of the number to make sure it gets completed before it plays the greeting. It's a shame Nortel didn't put this programming in the web interface, it would have made it easier to setup.