Call Pilot 150 DTMF Issues

[BobinFlorida]

I have a customer with a CP150 mini. They are having issues with transferring to extensions. At least 15-20 times a day a customer or employee of the company will call in, get the AA, dial "255" (example)and get a Invalid Extension" message.
Has anyone ran across this before?

 

[hawks]

there is a DN Redirect patch for the CP150 for DTMF, not sure if would or would not work on the Mini.

 

[phoneguy427]

Older version cp100 cp150 have known issue. You need dsp 8 patch to fix problem. Anything under 3.0 I think is affected.

 

[BobinFlorida]

Thanks for your help!! It looks like installing the patch may do the trick. Does anyone know where I can get this patch? Thanks again!!!

 

[Dasheen]

Check the Nortel site