Call Pilot 150 CCR IVR Failure

[sscott12345678]

I have a Call Pilot 150 where the CCR and IVR on 2 of the 4 ports have stopped working. All 4 port lights are on. The system will answer the lines as programmed, but when you try to enter a extension to transfer or select a CCR option it is dead air. It does not disconnect. All other options appear to be working such as forward no answer and voice mail transfer. The other 2 ports appear to be working without issue. The CCR tree programming is in tact. Any suggestions? Or just unplug it or plug it back in? Thanks.

 

[hawks]

which 2 ports are out have you change the line cord?

 

[sscott12345678]

Ports 2 & 3. Would the status lights be on if it was a line cord?

 

[hawks]

Normally no but I've seen stranger. Have you tried a phone on those ports to make sure they are working corretly?

 

[allworxguy]

Check the ports in MAINTENANCE. See if all 8 DNs show they are connected.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990