Working on Call Pilot 150, using Call Center. Lines for Line Answer in Auto Attendant are not pointed to Call Center (instead AA, table 1), ie, they want receptionist to answer all calls and manually transfer to cdn 280. Calls can be retrieved by available agents before dropping into ACD distribution que.
However, once in que, I see my login/out diamond blink, as well as the display waiting call diamond also blinks, but the call never drops into the available agents que to actually take the call(hence, caller is stuck in ACD que unless he/she hits '5' which will transfer to the skillset mbx.
Funny thing, if I hit my intercom button while all the above is going on, ie, I go offhook and hear dial tone on my IC key, it doesn't seize the call right away, but if i hit release, then and only then will it allow me to retrieve the call.
This problem started to occur shortly after the following, not sure if one lead to another or if they're separately related:
1) Original power supply went bad. Customer went to Radio Shack to find a replacement one (not a Nortel one) but one that complied to the voltage specifications. The original one came in 2 cable pieces where the power supply plugged into a PC power cord. Whereas the replaement one was just one piece, ie, all in one.
2) Call Pilot system admin password problem from a telset, ie, when I did a feat 983, my password was changed on its own, ie, got invalid password when I entered 102000. I was able to reset the password, but it keeps changing on it's own and I had to reset it 3x in a 3 hour interval, even after a reboot.
3) Port 4 is not working, ie, the green light doesn't come on. Rather than getting the first ACD distrib msg, calls will ring then silence followed by an error msg, something like: your call cannot be completed please try again. I'm thinking callers get this when it hits port 4, whereas it if hits a working one it gets the ACD distrib msg. Side bar question: when calls hit voicemail ports, do they go in sequence from 1 to 4, or is it just arbitrarily. Lastly, is there a way to disable that 4th port.
Hope this all makes sense.
kuser
However, once in que, I see my login/out diamond blink, as well as the display waiting call diamond also blinks, but the call never drops into the available agents que to actually take the call(hence, caller is stuck in ACD que unless he/she hits '5' which will transfer to the skillset mbx.
Funny thing, if I hit my intercom button while all the above is going on, ie, I go offhook and hear dial tone on my IC key, it doesn't seize the call right away, but if i hit release, then and only then will it allow me to retrieve the call.
This problem started to occur shortly after the following, not sure if one lead to another or if they're separately related:
1) Original power supply went bad. Customer went to Radio Shack to find a replacement one (not a Nortel one) but one that complied to the voltage specifications. The original one came in 2 cable pieces where the power supply plugged into a PC power cord. Whereas the replaement one was just one piece, ie, all in one.
2) Call Pilot system admin password problem from a telset, ie, when I did a feat 983, my password was changed on its own, ie, got invalid password when I entered 102000. I was able to reset the password, but it keeps changing on it's own and I had to reset it 3x in a 3 hour interval, even after a reboot.
3) Port 4 is not working, ie, the green light doesn't come on. Rather than getting the first ACD distrib msg, calls will ring then silence followed by an error msg, something like: your call cannot be completed please try again. I'm thinking callers get this when it hits port 4, whereas it if hits a working one it gets the ACD distrib msg. Side bar question: when calls hit voicemail ports, do they go in sequence from 1 to 4, or is it just arbitrarily. Lastly, is there a way to disable that 4th port.
Hope this all makes sense.
kuser
