Call Pilot 150 Call Center "Break-Out"

[JetKC]

How do I set up a break-out digit to a CDN Skillset mailbox when call is in queue?

 

[cook1082]

You need intellegent CC to do that wil an AA option.

 

[JetKC]

I am running enhanced CC 150...is "0" reserved for AA?

 

[cook1082]

You can add the AA in the skillset routing. Try building another SS to see how it works.

 

[JetKC]

Thanks... Will do

 

[snowman50]

Select Basic if you want callers to be able to transfer to the Automated Attendant, Operator, Skillset mailbox or a CCR Tree. Select the transfers available to callers

Select the Skillset Mailbox check box if you want callers to be able to transfer to the Skillset mailbox.