I'm in the process of installing Call Pilot 150 (going on seven days) and our last problem seems to be one of agents assigned to skillsets releasing from the ACD when finishing an activity. This can be any type of activity from intercom, to outgoing to not ready status. Nortel seems to be investigating and I have screen shots to back me up. Has anyone encountered this before and are there any known solutions? We've already installed a Nortel patch to update the firware of the call pilot. As an aside - setting up Call Center Reporting took 3 days and at least 5 calls to Nortel - it was brutal. Thanks.
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Call Pilot 150/ACD - Releasing Agents
- Thread starter rfg123
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