Call Pilot 150 ACD Call Reporting (skillsets do not populate)

[tcolca]

Installed Call Center Server and applocation.
All tests on all ports pass. Everything appears as if it should work just fine.
However, when I try to look at reports I am asked to choose the skillset but there are no skillsets to choose from.

The manual says to disable and enable skillsets, reboot Call Pilot 150, and/or reboot ACD reporting Server.

I tried all 3 and I still have the same problem.

Also in the Maintenance setion, I select view download status and it doesn;t move from 31 % and the time just increases endlessly. I've ssen it run for 5 hours and not move from 31%.

What am I doing wrong???

Anyone have any suggestions?

Thanks all.

 

[cook1082]

Does the verification tool pass all tests.
In the connection page do you have the server IP address in both places I just got burned on this by putting the CP 150 IP adress in the top part.

 

[tcolca]

The verification tool does pass all tests.
However, I don't remember what addresses I used.
I will check this to make sure.
However, I am almost certain I entered the correct addresses because I read the install instructions pretty carefully but I will definiately double check and post my findings.

Thanks for your help. I'll get back to you.

-Tony