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Call Pilot 100. 2

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Arr

Arr

Vendor
Oct 24, 2001
1,682
CA
Just did my first Call Pilot 100.

Can't ping the NIC. Anyone got suggestions? I go back tommorrow and try resetting default IP.
This thing is SLO to boot. But it looks as if this is great stuff otherwise.

PhM
 
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OK all. Here's why:

The IP of the laptop or computer used to access CP Mangler must have the same 3 octets as CP. When the Admin computer is changed to 192.168.110.xxx it will ping and the Mangler will come up. Then change the CP's IP to suit the LAN/WAN (next hop router) gateway and you're done.

PhM

 
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I don't follow you Arr! You say "when the admin computer is changed" does this mean our laptop's also? and if so how do we change our own laptop IP's? and will it affect us that use our laptops on other network?
Maybe a step by step procedure is needed here if you could? thanks for your help on this as I had the same problem.
Cheers :)
spoclogo2.jpg

 
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Culy,
Yes I noted your response to the post. Let me try to be clearer.

You MUST change the networking IP of your laptop to 192.168.110.xx - xx being two numbers that do not conflict with the LAN or if you are using a rollover cable it doesn't matter so you can use 11 for 192.168.110.11
Only with the first three octets or first three groups of numbers the same as the CP's IP address will you be able to access CP Manager. Don't forget to prefix the address in your browser with ' Once comms have been established with the CP (with either a lap top or a customer computer - and yes you will have to reset your lap top to go back to other LANs - this is done [win9xx etc] in control panel - networking - TCP/IP config... so keep track of all the IPs your lap top needs to use. You will have to reboot each time you change the IP in your laptop... there will be a prompt to do this anyway.), then you must change the CP's IP address so that it will fit (in a similar way) to the customer's LAN. Don't worry overly about the DNS settings and in most cases for a small set up the sub net mask should stay the same 255.255.255.0
Only after changing the IP of the CP will the CP be able to fit it into the customer situation.
Installation of a full CP150 package will be somewhat more complex due to the unified messaging and network messaging email and data base integration issues - did I just type that???. Despite the manual's statement that the CP100 can't be set up from a telephone, it CAN to a large and functional degree. I don't understand why this most basic of documentation errors has been made. Hope I havn't missed something.
Life as a Ph.M sure isn't the one ringy dingy it used to be. I think the computer/network weanies are about to try a take over. Hope this clears up your question.

PhM
 
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Going to try to hook uo today....btw I had a problem with greeting 2 not playing at night and when I asked support they told me you must initialize via Mail Manager and set up the tables so I have no night greeting for now untill I can hook up with ease and then setup via Manager.
I shall let you know how I made out.
 
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Curly,
ITEM: when you change the IP address and subnet mask of your lap top in control panel, make sure you reboot!
At the DOS promp try typing:
arp -a
an IP address will be returned - that should be the IP of the CP100. If you get no return doubt your cable.
If you are in no doubt about your cross over cable - try double checking it... take two normal patch cables and a small hub. Then ping.
Check to make sure that your browser is current ie Internet Explorer 5.x. Be sure you are using the full http:// - it's required. Try making your subnet mask exactly the same as the 100. If no joy there try resetting the IP address via the serial cable. Perhaps it is scrambled somehow. Detailed instructions are found on P36 of the CP100 manual.

Keep us posted.
PhM

 
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Also just did my first CP100, so Im not an expert yet but here I go:
1. On the front of the CP100 are the Link and 10/100 lights on? - both have to be on.
2. I had a PCMCIA NIC card on my laptop that was only 10baseT and it did not work, when I changed it to a 10/100 NIC card it worked right away.
3. What happens when you type on your browser's address bar?

I connected to the CP100 via dial-up networking as well and it worked like a charm (great for those remote sites), but note that the default IP address of the CP100 internal "modem" is 192.168.0.1 and set yours to 192.168.0.10 and to access the program type in your browser's address bar - in other words just follow what the manual says word by word ( I have the bad habit of just breezing over it and skipping a step or two)[thumbsup2]
 
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lowrad,
How did you ever figure out about the 10bT - 10-100bT issue? Just checked my card and it is a 10/100 so wouldn't have noticed that as an issue.

PhM

 
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On the Call Pilot only the 'Link' light was on, the '10/100' light was off, I checked my NIC and saw that it was only a 10bT. Found a 10/100 card laying around the office and gave it a try - it worked. (WOO HOO!) [smarty]
 
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Well I brought the unit over to my buddies place who so happens to work for ITAS to see what I was missing and it turned out that because I had 3 TCP/IP drivers they where causing a conflict when I changed them one by one to the CP default IP trying to get it going, the last out of the 3 was the correct one to use but I did not delete the IP's from the first 2.
Btw he warned me to never startup CP as a call center and that Nortel will be removing this option as it is not neccessary.
Thanks for the help's : )
 
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Curly,
Will the call center option still be avail as an add on or is it a coresident problem like NAM?

PhM

 
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It's still available via keycodes etc. I believe the Call Center startup is just to set a template but there might have been problems with the template....in other words it's just best to set everything up manualy.
The NAM problem was different since Nortel did not make the product (Cymphony etc) however Nortel engineers the Call Center platform I believe.
 
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Hooked up the CP to our network....recieved an IP range I could use from our IT guy over the phone so I pinged a couple out of the range to see if they where in use as we have an NEC Voice Mail also on the network. Found a free one then did an ipconfig command on my office PC to see if any gateway then changed the CP settins to match the available IP I found and changed the gateway IP to match the one I had on my desktop PC and now can link to the CP from the network.
I am pretty sure that anyone might be able to do this on any small company with out the IT person if you get lucky.
Usualy 192.168.1.0 to 192.168.1.99 are reserved for assignment and anything over .100 is automaticly assigned it appears.

 
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Curly,
Did you try any of the commands from my 3rd(?) post? If you don't have an IP address starting point from IT, these should help you determine the range.
?

PhM

 
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