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Call pilot 100 rls 3, dn/digit dialing issue

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Lexcomnt

Instructor
Jul 12, 2007
43
US
I have a call pilot 100 attached to a 7.1 CICS. The unit says 2 digit DNs and the CICS is using 2 digit DN's, but while the main greeting (greeting1) is playing, you have to hit 3 digits or you get an invalid exentions. The first digit you type can be any number and then type 21 and it will go to extenstion 21. It is only at this place does it do this. If you hit an incorrect number and it asks you to re-eneter...it will accept a 2 digit extension. I have wiped the call pilot and started over. It appeared to work, but as soon as I told it to use greeting table 1 for morning, afternoon, evening...it starts doing this again. I reset the previous back, but it does not fixt he DN digit length issue. What am I doing wrong over overlooking? How can I get my recorded greeting exported out in case I swap boxes? I am using rls 3.0Thanks!

 
check your touchtone gate under auto attendant general settings
this could be the problem

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S.H.A.D.O.
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mike
 
Wow.. That did it. Thanks! I am not sure how it got enabled for greeting1 but I changed it to none and now it is fine.
 
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