Call Pilot 100 Locking up

[AtlantaDon]

I have a CP 100 installed at a customer and it locks up about twice a month. The lights are on, but it will not answer any calls, this just started last month, it has been installed for about 2 years.

Any sugestions?

Don

 

[ptstechnician]

Does a phone work on the CP's ports? If so, I would look towards the CP.

 

[Phonehed]

Do you have adequate power surge protection and a battery back up unit?

Are you plugged into a dedicated outlet that isn't overloaded?

Is your deicated outlet really a standard outlet with a refridgerator, or a microwave or an elevator on the same circuit?

Is your switchroom too warm all the time?

Are your users hoarding messsages in their mailboxes?

Do you have obsolete mailboxes enabled for people who are no longer there?

Is anyone monitoring and emptying the general delivery mailbox?

When you reboot your system are you allowing it to sit with power off for at least 30 seconds to let all of the capacitors run down before rebooting?

Is your switchroom really just a tiny little file room with people bashing your power cords all the time?

Is your switchroom also a janitorial closet?

If yes, do they hang their mops right over your system or lean them against your mainframe? (big grin, how I would love to strangle some janitors!)

As you can see, many factors can take their toll on a telephone or voice mail system. I think I'd call a technician out there if I were you.


Phonehed in Dallas

 

[MJSD333]

Also replace the power supply. If it is a couple of years old it may have one of the power supplies that Nortel had problems with. I've replaced several that caused Call Pilots to stop working.
Dmac,