Call Pilot 100 Auto Attendant

[EdGaillard]

In Auto Attendant. I I have Table 1 assigned to Line 1 and Table 1 uses Greeting 1 do I have to record a greeting or will it go directly to the home menu of the ccr tree that is assigned to the table.

 

[Refire]

Record Greeting 1, Record CCR menu zero if you are using
the CCR tree
Greeting 1 is the company greeting and must be recorded

 

[telemarv]

Proper protocol is to record a company greeting and then record instructions in either the table msg or CCR. That way you can use different greetings based on time of day while using the same ccr tree

 

[bkrike]

That is proper protocol...but you don’t have to record any greetings. You could just leave them blank- then record your custom AA or CCR. In fact why don’t you just try leaving it blank to see what happens. That’s how I learned this very fact, and everything else about these phones...testing.

 

[telemarv]

trial and error is a great teacher since alot of thing on Norstar are "undocumented features"... love that term!!!

 

[Sphoneman]

Telemarv,

You are absolutely correct. When I told a customer they have off hook dialing they got excited.

Steve
tele-dataservices.com

 

[Bgun]

Greetings bite, I never record greeting if you use a ccr tree. all announcements are recorded in path 0 and go from there unless you use Holiday greetings.

 

[telemarv]

Bgun if you don't use greetings, when a caller returns to AA for whatever reason by pressing * they will here everything from the beginning... "Hello thank you for calling ABC company".... very unprofessional.

 

[Bgun]

Telemarv, there is a difference between greetings and AA tables, pressing * or menu repeat key number will replay AA Table announcment not greetings.

 

[telemarv]

or the ccr if thats what you're using. if you don't split your AA "greeting" between a greeting and crr (or table) the caller hears everything again upon returning to AA including the introduction of your company.... this is unprofesional.