call pilot 100 AA 2

[jeffmo1]

I just installed a cics rls 7.1 with a call pilot 100 i changed the lines to answer after 5 rings from 3 then i was told that i need to change the fna to 6 rings for the phones to mailboxes well my greeting (greeting 1) no longer plays it is a generic one and the lines pickup (AA) after 4 rings not 5 and the mailboxes answer after 4 not 6 any ideas?

 

[callenj]

It has been along time since I had to do any programming on a Norstar, but the first thing that comes to mind is who is the control set for the lines?

 

[jeffmo1]

I was told that i have to go into system programming change drt to no and transfer recall? to 12 and that should solve it sound right?

 

[callenj]

I dont think those options would have any impact with this. First off, it is not a transfer issue correct? Just the lines not being answered at the correct ring cycle.


Did you make sure all the sets the lines appear on have a longer FNA then what AA picks ups?

For your greeting, I am assuming you made sure that it is still programmed to the AA/CCR that is in use by the lines.

Is the generic message the general delivery mailbox?

 

[Deweyhumbolt]

You need your AA to answer with one less ring than DNs with ringing on them CFNA to Vmail. AA has choices 1-12, CFNA has choices 2,3,4,6,12.

Control sets have nothing to do with it.

I always leave Transfer Callback @ 6, CFNA will take control if it's also at 6. DRT should be No.

 

[jeffmo1]

Guys you were right ext. 21 was set to 4 changed to six everything started working great!!!!!!!!!!