Call Pickup problem

[msk69]

Hi, We are using CM 8.1 with all SIP phones user. We made few Pickup group, these were working fine now the users are facing random call pickup issue, after dialing feature code of call pickup they get busy tone. I traced the extension and below is the capture of extension trying to pickup the call using *8



06:20:16 Call-ID: 23_61166391-7c93e2e11q60f2h6e5pg04q5j601u_I381
06:20:16 3
06:20:16 SIP<INVITE sip:*8@xyzgroup.com SIP/2.0
06:20:16 Call-ID: 23_61166391-7c93e2e11q60f2h6e5pg04q5j601u_I381
06:20:16 3
06:20:16 SIP>SIP/2.0 100 Trying
06:20:16 Call-ID: 23_61166391-7c93e2e11q60f2h6e5pg04q5j601u_I381
06:20:16 3
06:20:16 SIP>SIP/2.0 486 Busy Here
06:20:16 Call-ID: 23_61166391-7c93e2e11q60f2h6e5pg04q5j601u_I381
06:20:16 3
06:20:16 active station 7845 cid 0x2d88
06:20:16 idle station 7845 cid 0x2d88


can somebody help??

 

[msk69]

Hi all,
Please ignore this post. Some extensions were not included in the pickup group.