Call pickup order Question 1

[avaya99]

Hi there

I was wondering if there is an order in the pick-up
For example : call pickupgroup wirth 4 phones and there are three phones ringing

I press the call-pkup button on a phone witch belongs to the pickup group.

Witch call do I get ?

- Oldest call ringing first
- outside line first
- or is at random order
- or ?????

Greetings Avaya99

 

[manfmmd]

http://support.avaya.com/css/P8/documents/100012105

Page 573:

"Using their own telephones, all members in a pickup group can answer a call that is ringing at another group member telephone. If more than one telephone is ringing, the system selects the extension that has been ringing the longest.

 

[avaya99]

Thanx !

I have tested it but that isn't the case !
I have 5 phone's (1,2,3,4,5) ( we have more but for the example this is enough)

I place three call's from phone nr 5 (3 line appearances)
first to phone 1
second to phone 2
third to phone 3

At phone 4
I press the call-pickup button
I get the call from phone 1 and I hang up

I press the call-pickup button again
I get the call from phone 3 and I hang up

I would expected to get the call from phone 2

Maybe this is a parameter ?

Greetz

 

[manfmmd]

I've never seen a parameter that would affect the order.