Call Pickup on Agent Id ? 2

[johnsbo]

Does anyone know a way to pickup a call on an agent's phone that is not a call center queued call but a call to the agent's direct number ? You can not enter this number in the call pickup group form. Thanks for any help.

 

[SF0751]

Use the Directed Call Pickup FAC, followed by the agent ID.



Susan
[sup]Don't part with your illusions. When they are gone you may still exist, but you have ceased to live. - Mark Twain[/sup]

 

[avayaman]

Susan, Have you tried that, Does that actually work?

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[SF0751]

Yes, I tried it before I posted the reply. I wasn't sure, either!

Susan
[sup]Don't part with your illusions. When they are gone you may still exist, but you have ceased to live. - Mark Twain[/sup]