Call Pickup Group Light Indicator 1

[lee.marsh]

Hello All,

I am trying to figure out if its possible to create a Call Pickup Group button that will light up when there is a call coming into the group.

I have users that assist multiple groups to help with calls during peak hours and in between their own work. Some are higher priority queues than others. I'm trying to make it so they have a button for each group, with the indicator light showing there is a call coming in on that line.

The system is v9.0.2.0 using 9640G phones.

I have a Call Pickup Group button setup for the users with the Action Data being the group extension. It works as a call pickup button but doesn't light up to indicate when there is a call in the queue or ringing to that group.

Thank you.

 

[snowman50]

Add hunt group button which lights up a bit like a user button.

Instead of a user button ...use a group button

By the way a call pickup button does what it says...picks up
It’s not a call control button.
It’s a pick up button.

You use hunt group buttons for the groups that are receiving the calls.
That way they can see the button flashing.

 

[lee.marsh]

Got it. Thank you. I was misunderstanding what other posts meant when they said Group button.

I appreciate you taking the time to respond.

 

[Okkie26]

You can create a call pickup button that lights up.

And no, that's not a group button.