Call Park unavailable at Console

[nanningmiss]

The system is a CS1000E RLS 6.0, with a Console at SMG site. The SMG is connected to main offic through virtual trunks.

The call park feature is good for regular phones. But to console it is a different story. If the receptionist presses "PRK" key, the call will be released.

I tried to change CDB from CPN to CPA with no luck.

Could any one help? Great thanks.

Trace call:
.trac 96 0 14 14

VTN 096 0 14 14
KEY 0 MCR MARP ACTIVE VTN 096 0 14 14

ORIG VTN 096 0 14 14 KEY 0 MCR MARP CUST 0 DN 8777 TYPE 2004P2
SIGNALLING ENCRYPTION: INSEC
MEDIA ENDPOINT IP: 10.1.10.195 PORT: 5200
TERM TN 044 0 07 00 IPMG 044 0 0 1 0 ATTN 2250
VGW TN 044 0 12 06
MEDIA ENDPOINT IP: 10.2.10.19 PORT: 5468
MEDIA PROFILE: CODEC G.711 MU-LAW PAYLOAD 20 ms VAD OFF
DIAL DN 7400
MAIN_PM ESTD
TALKSLOT ORIG 24 TERM 24 JUNCTOR ORIG0 TERM0
EES_DATA:
NONE
QUEU NONE
CALL ID 100 3290


Console TN:
TN 044 0 07 00 VIRTUAL
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
ERL 50
SGRP 0
SETN 044 0 07 01
ANUM 01
IADN
ALPD NO
SSU 0050
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 ADL 16
KEY 03 SSC 0050
KEY 04 EES
KEY 05 PRK
KEY 06 MDT
KEY 07 MTM
KEY 08 ADL 16
KEY 09 DCW
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
KEY 18
KEY 19
DATE 10 SEP 2010


CDB:
TYPE FTR_DATA
CUST 00
TBL
**DAPC**PREFIX TABLE NO: 00 **
UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP**
UNKN*
E164* 00 0
PRIV*
E163* 00 0
TELX*
X121*
NATL*

OPT AHD BIND BIXA BLA CFO CFRA
COX CPN CTD DBD DNX DSX
HTU HVD XBL IC1 IDP XLF
IHD ITG FKA LOA LRA MCI
MWUD PVCD REA RND
RTR RTA ROX SBD SYD
TTAD VOBD CWRD HLPD HRLD
CXOA
DGRP 100
IRNG NO
PKND 1
DNDL NO
SPRE 88
PREO 1
BPSS NO
SRCD 0000
EEST NO
EESD NO
TTBL 0
MUS NO
ALDN
RECD NO
PORT 0
STCB NO
NSCP NO
MCDC NO
NAUT NO
IDEF NO
MTAR NO
LEND NO
MSCD NO
CPCI NO
CONF_DSP
CNFFIELD NO
CNF_NAME CONF
INTFIELD NO
INT_NAME I
EXTFIELD NO
EXT_NAME E
BSFE NO
ASPCT 000
FXS NO
DFLT_LANG ENG
STS_MSG
MSG01 Please leave message
MSG02 Back to work
MSG03 In a meeting
MSG04 On a conference call
MSG05 At lunch
MSG06 Busy call
MSG07 Out of the office today
MSG08 On a business trip
MSG09 Project deadline today
MSG10 Will reply after
VO_ALO NO
PCA ON
TPDN
BFS_CFW YES
VO_CUR_ZONE_ZDM NO
VO_CUR_ZONE_TD NO
ZBD NO



TYPE ATT_DATA
CUST 00
OPT AHD BIND BIXA BLA
DNX IC1 ITG IDP XLF XBL
FKA MWUD LOA
REA SYD ATDA
ATDN 0
NCOS 7
CWUP YES
CWCL 0 0
CWTM 0 2
CWBZ YES YES
EFLL 0
MATT NO
RTIM 30 40 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
IDBZ NO
PBUZ 02 10
ICI 00 LD0
ICI 01 LD1
ICI 02 LD2
ICI 03 LD3
ICI 04 LD4
ICI 05 LD5
ICI 06 DL0
ICI 07
ICI 08 RLL
ICI 09 INT
RICI

 

[GHTROUT]

Is the Console in "Shift" ?

Also check LD50 PARK data - I would operate without assigned Park numbers - let the Operator select the DN of her choice to Park at.

--
Nortel Resources at GHTROUT.com
--

 

[nanningmiss]

Thanks Gene.

We just tried both situation (with and without "Shift"), and both didn't work. As long as the reception pressed "Park" key, the call was disconnected. I couldn't park a call to / from the console either.

Here is my LD 50:
REQ prt
TYPE cpk
CUST 0
BLOC 1

CPTM 120
RECA NO
SPDN 50 1800
MURT NONE

By the way, call park is working on my IP phones. I can either used the default or choose any extension from 1800 to 1849.

 

[GHTROUT]

Maybe it is worth "bumping" the software a little. Maybe try moving the PRK Key - Maybe KEY 02, above the Barge In key. Sometimes a rewrite of the phone data is enough to get it back on track.

--
Nortel Resources at GHTROUT.com
--

 

[nanningmiss]

Just tried two things, but with no luck.

1. Changed PRK from key 5 to key 2. Same result.

2. Made a call from a digital phone (at the same SMG) to the console (same SMG). When the console pressed "PRK" key, the call was disconnected.

I will talk to our vendor once I have a chance.

Thanks Gene, and all readers.