Simple question: when the call Park timer expires, does the call route to the switchboard, or back to the extension that parked the call? My guess is the extension that parked the call.
Next, what if the phone that parked the call was an agent? does the parked call direct back to the login ID of that person? or the actual phone extension? Thanks.
Next, what if the phone that parked the call was an agent? does the parked call direct back to the login ID of that person? or the actual phone extension? Thanks.