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Call Park Retrieve displaying wrong caller information

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chelmik

Technical User
Apr 30, 2013
17
CA
mivoice 3300 controller 14.0.3.22
Business console 8.0.3.10

Company has multiple Business console's handling multiple companies.
Console parks a first call for company A at the call park number for Company A
console parks a second call for Company B at the call park number for Company B
console parks a third call for Company C at the call park number for Company C.

when they retrieve the Call for Company A they are getting the Parked call information
of Company C, so they are seeing the Company C parked number and not Company A's Parked number.

So the console thinks they retrieved Company C's line when they have retrieved Company A's line.

They are retrieving the calls from the same consoles.Not happening all the time.

Any thoughts.

 
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