Call Park on 9608 phones IPO v9.0

[cplatt7]

Just recently upgraded my inhouse IPO system to v9.0. Before the upgrade (v8.1.73), when we would put a caller on park, the person picking up the parked call would press the call park button once to see the caller ID and then press the Pkup button softkey to answer it. Since the upgrade the call gets answered when you press the call park key the first time. This is happening on the 9608 phones but not on our 1616 phones. Is there anyway to get it to work how it did before the upgrade?

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[ipotech808]

I believe there was a fix for that on R9? I read something about that on the issues section..

 

[Nortel4Ever]

I actually like the one button press to pick up parked calls now. I thought that Avaya finally fixed the 2 button press issue.

 

[smokinjoe2938]

Its finally working the way it should in r9, don't like it that go back to 8.1.73 is what I would tell the customer

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[cplatt7]

The issue is that we have several customers that we plan on upgrading to v9 that are used to having to press it twice and like being able to see the caller ID before picking it up. I was hoping that maybe there was an option to turn it on or off.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[Nortel4Ever]

Having to push a park button twice to retrieve a call is ridiculous. Push the button once to park and once to retrieve, makes perfect sense to me. Like I said before Avaya finally got smart and fixed this issue in 8.1 (73). It was always broken before.

 

[cplatt7]

I understand what you are saying Nortel, my issue is that I have customers that are used to doing it a certain way for a very long time and changing it without giving them an option might not go over well. I guess I'll just have to tell them how you feel about it to see if that helps.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[amriddle01]

You could tell them that, or just downgrade



"No problem monkey socks

 

[tlpeter]

People do have a natural sense against changes.
It is the job of the engineer who installs the new PBX (brand does not matter) to convince the end user that the new system works different and has new and better option but that they work differently.
I too cannot stand it sometimes that people are stuck in there old way.
But i can also understand it.
These days there is still a generation (lets say 35-40 and up) who did not grow up with a computer.
I am 38 and i did have a computer when i was young (i was lucky) but most did not and still do not understand technology at all.


BAZINGA!

I'm not insane, my mother had me tested!

 

[cplatt7]

Tl, I do appreciate your comment and I would agree more if I were talking about a new system install. I am talking about long time customers that have the same Avaya system with the same Avaya phones on their desks for several years. Telling them they now have to do things differently does not always go over well. I've been doing this a very long time and I personally do not have a problem with technology changing and having to adjust to doing things a different way. Getting a customer to change is a whole different story. All I was trying to find out was if there was an option to turn it on or off. By the way, it still does not appear to be "fixed" on the 1616i phones.

ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

 

[tlpeter]

Can try to see if the DDS status option is turned on or not?

BAZINGA!

I'm not insane, my mother had me tested!

 

[qtelcom]

Don't worry, next release will put it back to 2 button pushes for picking up Call parks... I've seen this go back and forth over different releases. Why? Who knows... You would think Avaya would just standardize the procedure, or at least make it customizable for us.

 

[Westi]

it is a bug if you ask me.
I always liked the 2 button pushes to see the caller ID first and then maybe let the call time out and get transfered to vm


Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[amriddle01]

It only started doing that after 4.2 AFAIK, people complained they wanted just a single press back, now people will complain they want 2 again, you can't please everybody.....



"No problem monkey socks

 

[tlpeter]

Even the index uses two button presses.

BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

you can't please everybody....."

You can if you make it a system setting... ;-)

http://www.twitter.com/tem1985

APSS/ACIS/ACSS-SME
not arrogant, just succinct.

 

[Westi]

I used groups for parking a lot of times because SCN did not have parking as a feature I faked it, and that was 1 button press for each. Some companies more than others asked to make it more difficult to park because people randomly picked up the wrong person. It is also that some people are smarter than others and so that plays a role that the human factor can not be taken out in any scenario.
I installed parking since I can't remember, so it is a long time ago, and people have gotten used to it very quickly. Most of these customers came from a Nortel system and they rarely complained because they knew that it is a new system that works a little different.
If you go and buy a new car you would not ask to have all the buttons and levers like your 1991 Honda Civic (or any other car you have had) as that is not just unreasonable but right down nuts as development doesn't stay still otherwise we would have no cars at all or they would be Model T's and Ford would be the leader in auto manufacturing (scary thought).

Nortel systems were consistent pretty much from the beginning until the untimely end. They were solid (ok not the BCM necessarily) and a lot of them are still running after 20 or more years in service and may run another 20 if need be. The fact that someone put an Avaya sticker on them doesn't make them Avaya systems and the fact that the IPO also has an Avaya label on it doesn't make them work the same. But they were at least consistent.
Avaya on the other hand changing their mind is because a lot of Nortel engineers have gone into the IPO development and try and make it work like the Nortel systems. I just wait for them to introduce a Hard-drive so that it finally has moving parts and can crash more often (oh they did that and called it UCM, LOL).
Avaya was consistent for a lot of years and you knew where you were at (until R7 actually). That has changes because of the whining of many voices that want to keep their way of working and force the IPO into it.
I don't mind compromises and I think I can get used to anything but Avaya finally needs to step up (sounds better than grow some ) and say which way it is and not flipflop around confusing the daylight out of us all and worse our customers. Former Nortel techs are also better of with a clear line because if things change again then they are left in the cold again and that is just not fair to anyone. A lot of Nortel guys just have gotten used to the strange (for them) ways the IPO works and now they get cut down by their knees again and their customers as well.

Rant End (might be because of a couple of sleepless nights due to coughing kids around me)

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter