gregarican
IS-IT--Management
Our company is considering an NEC SV8100 install. One key feature we utilize a lot is call park. Calls ringing into our main receptionist through our published DID are parked and either picked up or else recalled and transferred directly to voice mail.
In order to better manage these parked calls does the Desktop Suite software allow the operator to automatically park a call in the next available orbit slot? Looking at the software demo it appeared as if the operator would have to manually choose an available orbit park slot. Since we have lots of concurrently parked calls at times the ability to automatically have an available slot chosen would be huge.
I thought I had read somewhere that if they chose orbit 0 then the next available slot would be chosen (1-whatever). Anyone know?
In order to better manage these parked calls does the Desktop Suite software allow the operator to automatically park a call in the next available orbit slot? Looking at the software demo it appeared as if the operator would have to manually choose an available orbit park slot. Since we have lots of concurrently parked calls at times the ability to automatically have an available slot chosen would be huge.
I thought I had read somewhere that if they chose orbit 0 then the next available slot would be chosen (1-whatever). Anyone know?