Call park feature not working on BCM 50 1

[newkid2007]

I have a small office with a receptionist. She has all the lines on her phone so when she answers we want to be able to park a call and pick it up anywhere in the office. Problem - when we attempt to park the call it reads access denied but the phone is programmed for call park. Any suggestions?

 

[tech1979]

You need to check the park code, it's probably set to None.

Telephony>Dialing Plan>General>Access Codes

 

[newkid2007]

can I change the park access codes through the telephone?

 

[tech1979]

tech1979 (Vendor) Aug 8, 2007
Yes you can...by following these steps:
Not sure if your familiar with Norstar programming, but if your not, it would be a good idea to call a vendor...

***the following is default,yours might have been changed***
Feature **266344
then enter setnna (738662)
password is config (266344)

***at the moment the following is from my memory***
Then basically hit "next" until system programming...hit show...then hit next until access codes...hit show...then hit next until you see Park code.


Now technically you can choose a number between 1 and 9, but 9 might be taken by your access code to dial out of the system and you can't choose a number that's the first digit of your extension and so on. Just keep trying one after the other until a digit works.

Hope that helps